Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
On workdays, orders will be shipped within 24 hours, and on weekends, within 48 hours.
We can ship to virtually any address in the EU. Note that there are restrictions on some products, and some products cannot be shipped to island destinations.
The islands that are not supported for delivery are as follows:
France: 00100, 00200, 97100-97699, 98000-98099, 98600-98899, Guayana, Polynesian (Polynesien)
Italy: 22060, 23030
Spain: 07000-07999, 35000-35999, 38000-38999, 51000-51999, 52000-52999
and some small Greek islands. Greece can only send to mainland areas.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
After your order has been shipped, you can click on the link https://service.renogy.com/ order to track your package.
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