BFCM Savings Package Terms & Conditions

Please read these Terms & Conditions ("Terms") carefully. By purchasing the [Savings Package Name] ("Savings Package"), you agree to these Terms and Renogy's General Terms of Service (https://eu.renogy.com/pages/term-of-use).

1. Eligibility & Purchase Limits

(1) Eligibility: This promotion is available exclusively to registered members on Renogy US official website Renogy UK. Guests must log in or create an account prior to purchase.

(2) Purchase Limit: Strictly limited to one (1) Savings Package per customer account / UID / billing email / payment method. Duplicate purchases under the same identity or payment account will be automatically canceled.

(3) Validity Period: The Savings Package is available for purchase from [Start Date & Time, Timezone] to [End Date & Time, Timezone], or until the promotional inventory is sold out.

2. Package Contents

Upon successful payment of €[Package Price], the following benefits will be automatically issued to your account:

(1) Store Gift Card valued at €{Gift_Card_Amount}:

• Valid sitewide with no minimum purchase requirement.
• The Gift Card is automatically credited and locked to the account registered under the purchaser's login email address. It is strictly non-transferable and cannot be gifted, assigned, or transferred to any other account.
• The Gift Card is valid for two (2) years (24 months) from the original order date. Upon expiration of the initial 2-year period, any remaining unspent balance will automatically extend for an additional two (2) years (24 months).

(2) Promotional Coupon Bundle (€[Total Coupon Value] Total Value):

• A bundle of [Number of Coupons] promotional discount vouchers deposited directly into your account wallet.

3. Promotional Coupon Rules

(1) Individual Coupon Criteria: Coupons included in this package have varying terms, including eligible product categories/SKUs, order value thresholds, and validity windows.

(2) Wallet Rules Prevail: The definitive discount value, applicable items, minimum spend, and expiration date for each voucher are specified on the respective coupon card in your account wallet (My Account > My Coupons). In the event of any conflict between marketing promotions and the wallet, the rules stated on each individual coupon card shall govern.

(3) Stacking & Restrictions: Unless explicitly stated otherwise in your wallet, coupons cannot be combined with other promotional codes. Coupons are non-transferable, cannot be redeemed for cash, and cannot be applied retroactively to previous orders.

4. Cancellation & Refund Policy

(1) 30-Day Window: Cancellation and refund requests must be submitted within thirty (30) calendar days from the original order placement date. Orders placed more than 30 days prior are strictly non-refundable under all circumstances.

(2) Refund Condition: A full refund of €{Package_Price} is granted only if the Store Gift Card balance has not been reduced or used (100% of the original balance remains intact). Once any portion of the Gift Card balance is spent, the entire package becomes non-refundable.

(3) Contact Us Only (No Self-Service): Self-service cancellation is not supported in the user center. To request a cancellation or refund, you must contact Customer Support directly or submit a support ticket via our official Contact Us page ({Contact_Us_URL}) within the 30-day window.

(4) Asset Revocation: Upon approved refund, the Gift Card and all associated promotional coupons will be permanently voided.

5. Fair Use and Anti-Fraud

Renogy reserves the right to audit transactions, void coupons, revoke points, or suspend accounts in cases of suspected fraud, automated abuse, or system latency exploitation.

6. General Reservation of Rights

Renogy reserves the right to modify, extend, or terminate this promotion or these Terms at any time in accordance with applicable laws. For assistance, please visit https://eu.renogy.com/pages/contact-us.